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Support at Restaurant Technology Services

We believe service and support should be handled by qualified and experienced personnel that can resolve problems quickly and efficiently.

We offer high quality, experienced service and support at affordable rates for the following reasons;

  • Our customers are local, 30 miles or less from our offices.  That means we can be onsite in minutes to resolve a problem. Our technicians spend most of their time with customers, not on the road trying to get to customers.
  • With 10 years of POS experience, we can diagnose and resolve a problem the first time.
  • We sell name brand hardware with a track record for high reliability.
  • Our simple, state of the art software is built on a solid database foundation that is intuitive, easy to use and can be managed by the restaurant staff.  This cuts down greatly on help desk workload.

Our Support Plans

Basic Phone Support Monday - Friday 9:00 AM - 6:00 PM
Extended Phone Support Monday - Sunday 9:00 AM - 11:00 PM
Basic Service Contract & Phone Support--        Up to 2 Workstations 2 Printers Monday - Friday 9:00 AM - 6:00 PM
Extended Service Contract & Phone Support-- Up to 2 Workstations 2 Printers Monday - Sunday 9:00 AM - 11:00 PM
Basic Service Contract & Phone Support--       Up to 4 Workstations 3 Printers Monday - Friday 9:00 AM - 6:00 PM
Extended Service Contract & Phone Support-- Up to 4 Workstations 3 Printers Monday - Sunday 9:00 AM - 11:00 PM

For service contracts with more than 4 terminals please call us at 973-253-2500 ext. 151 to speak with a sales representative.

Our Service contracts cover parts and labor for equipment purchased through ResTech Services.  If a printer or workstation needs to be removed for repair, a loaner will be installed until your hardware is repaired, so you wont experience any disruptions in your service.

Copyright © 2006 Restaurant Technology Services, LLC.  All rights reserved.